How do I return an item?
Important! Returns Without an R.O. (Return Order) number will be refused
We will accept returns of item(s), incorrectly shipped merchandise and defective merchandise. To request a return and obtain an R.O. number, please call us at +971 4 341 9383 or email at
Terms and Conditions for Returns:
- Requests to return goods must be made within 3days of receipt of merchandise.
- The R.O. number must be clearly marked on the outside of the box.
- Items must be in their original packaging. This includes plastic bags and shoe boxes.
- Items returned due to customer error will be assessed a 20% restocking fee.
- For exchanges and returns, the Reason for Return must be specified.
- With the exception of defective or incorrectly shipped merchandise, customers are responsible for shipping costs on exchanges or returned goods. Shipping costs on the original order will not be credited for exchanges or returns.
- Product must be in its original condition. (i.e. must not have been worn, laundered, stained, etc.) Embroidered items cannot be returned
- Custom made items cannot be returned.
- Any refund will be done with the same mode of payments